Uppsala University Department of Information Technology

Technical Report 2004-047

Assessing Health and Moral Stress in IT-Based Work

Iordanis Kavathatzopoulos, Jenny Öhman Persson, and Carl Åborg

October 2004

Health and Moral Stress Questionnaire (HMSQ) was constructed with the aim to assess organizational learning processes and individual skills necessary for the handling of problems connected to five areas of activity: work demands, work task control, support, computer tool use, and ethics. The main hypothesis was that the existence of organizational learning processes and individual skills contributes to lower levels of stress by providing the knowledge needed to solve the problems arising during IT-supported work. The results showed that it is possible to construct a questionnaire to assess organizational learning and personal skills as a factor defining stress level at IT-based work. High levels of reliability were obtained. In accordance to our hypothesis five factors could be discerned as well as an underlying factor representing learning processes and personal skills.

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Uppsala Universitet